Make Commercial Proposal , make action plan , moderation for all pages , schedule posts , daily report , weekly report, monthly report
•Analyze the social media dashboard and come up with the overall customer perception, provide new ideas and / or enhancement.
•Maintain the moderation guidelines and ensure that they are up to date
•Manage the banned users process
• Moderate all comments on social media posts and ads
• Maintain the moderation guidelines and ensure that they are up to date
• Dealing with all related stakeholders to solve any customer complains coming from social media
• Following up with customers and having feedback about the bank services and products regularly
• Produce reports on relevant moderation statistics, issues and outcomes
• Regularly report feedback insights from Social media platforms